Warranty Policy

Last Updated: March 17, 2025

At Gorgeoustch, we stand behind the quality of our products and are committed to ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions under which our products are covered by warranty.

1. Warranty Coverage

We offer a 1-year limited warranty on all products purchased directly from Gorgeoustch through our official website (gorgeoustch.com). This warranty covers defects in material and workmanship under normal use and service.

A. Products Covered:

  • Bike Helmets
  • Bike Lights
  • Bike Pumps

B. Duration of Coverage:

The warranty is valid for 12 months from the date of purchase.

C. What’s Covered:

  • Manufacturing defects
  • Defective materials
  • Faulty workmanship

D. What’s NOT Covered:

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by accidents, misuse, or neglect
  • Improper maintenance or modification
  • Loss or theft of the product
  • Damage caused by unauthorized repairs or modifications
  • Cosmetic damage (such as scratches, dents, or discoloration)

2. How to Make a Warranty Claim

If you believe your product is defective and covered under this warranty, please follow these steps:

  1. Contact Us – Reach out to our customer service team by email at service@gorgeoustch.com or call 1-321-337-1505 during our customer service hours (Monday to Sunday, 9:00 a.m. to 9:00 p.m. Mountain Time).
  2. Provide Proof of Purchase – A valid order number or proof of purchase (such as a receipt) is required to process a warranty claim.
  3. Submit Photos or Description – We may ask for photos or a detailed description of the issue to assess the claim.
  4. Return Authorization – If your claim is approved, we will provide you with a return authorization and instructions on how to return the product (if necessary).

3. Resolution Options

If your product is confirmed to have a manufacturing defect covered under this warranty, we will, at our discretion:

  • Repair the product at no cost to you.
  • Replace the product with a new or refurbished item of equal value.
  • Refund the original purchase price if a repair or replacement is not possible.

4. Shipping Costs

  • For approved warranty claims, we will cover the cost of return shipping within the United States.
  • If the warranty claim is denied, the customer is responsible for shipping costs.

5. Limitations of Liability

To the maximum extent permitted by law, Gorgeoustch shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, even if advised of the possibility of such damages.

6. Transferability

This warranty applies only to the original purchaser and is non-transferable.

7. Changes to This Policy

We reserve the right to modify or update this Warranty Policy at any time. Any changes will be effective immediately upon posting on our website with an updated “Last Updated” date.

8. Contact Us

If you have any questions or need assistance with a warranty claim, please contact us:

📧 Email: service@gorgeoustch.com
📞 Phone: 1-321-337-1505
📍 Address: 10807 New Allegiance Dr #125, Colorado Springs, CO 80921, United States
🕒 Customer Service Hours: Monday to Sunday, 9:00 a.m. to 9:00 p.m. (Mountain Time)

Thank you for choosing Gorgeoustch – Your trusted partner for high-quality cycling gear!