FAQs

1. What is your return policy?
We offer a 30-day return policy on all our products. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please ensure the item is in its original condition and packaging.

2. Do you offer a warranty on your products?
Yes, we provide a 1-year warranty on all our bike accessories. This warranty covers any manufacturing defects. If you encounter an issue with your product, please contact our customer service team for assistance.

3. How do I know which bike light is right for me?
When selecting a bike light, consider the following:
Brightness: Look for lumens rating based on your riding conditions (e.g., urban vs. rural).
Battery Life: Choose a light with sufficient battery life for your rides.
Mounting Options: Ensure the light can be easily mounted on your bike.

4. How do I choose the right size helmet?
To find the right helmet size:
Measure the circumference of your head just above your ears.
Ensure a snug fit without being too tight, and adjust the straps for comfort.

5. What type of bike pump should I buy?
The type of bike pump you need depends on your bike's tire type:
Floor Pumps: Ideal for home use and provide quick inflation.
Hand Pumps: Portable and perfect for on-the-go repairs.
CO2 Inflators: Compact and efficient for quick tire inflation during rides.

6. What should I do if my product is defective?
If you receive a defective product, please contact our customer service team within the warranty period. We will guide you through the return process and arrange for a replacement or refund.

7. How can I contact customer service?
You can contact our customer service team at service@gorgeoustch.com.

We are here to help you with any questions or concerns you may have about our products!