FAQs

Welcome to the Gorgeoustch FAQ page! Here, you’ll find answers to common questions about our products, ordering, shipping, returns, and more. If you can't find the answer you're looking for, please don't hesitate to contact our customer service team.

General Questions

1. What does Gorgeoustch sell?

Gorgeoustch specializes in high-quality bike accessories, including bike helmets, bike lights, and bike pumps. Our mission is to provide cyclists with reliable and durable products that enhance their safety and riding experience.

2. Where is Gorgeoustch located?

Our company is located at 10807 New Allegiance Dr #125, Colorado Springs, CO 80921, United States. However, we operate primarily as an online store, serving customers across the United States.

3. How can I contact Gorgeoustch?

You can reach our customer service team via:

Email: service@gorgeoustch.com

Phone: 1-321-337-1505

Our customer service hours are Monday through Sunday, 9:00 a.m. to 9:00 p.m.

Product-Related Questions

4. How do I choose the right size bike helmet?

To determine the correct helmet size, measure the circumference of your head just above your eyebrows. Compare your measurement to the sizing chart provided on each helmet's product page. Helmets should fit snugly and not move excessively when you shake your head.

5. What type of bike lights do you offer?

We offer a variety of bike lights, including:

Front Lights: For illuminating the road ahead.

Rear Lights: For increasing visibility to traffic approaching from behind.

Helmet Lights: For additional visibility and directional lighting.

Each product description provides details on light output (lumens), battery life, and mounting options.

6. How do I know which bike pump is right for my tires?

Consider the following when choosing a bike pump:

Tire Type: Road bikes typically require pumps with higher pressure capabilities (PSI), while mountain bikes may benefit from pumps with larger volume output.

Valve Type: Ensure the pump is compatible with your tire's valve type (Presta or Schrader). Many pumps come with adapters for both valve types.

Pump Type: Floor pumps are great for at-home use while mini-pumps are great for taking on the road.

Ordering and Payment

7. What payment methods do you accept?

We currently accept payments through PayPal. This allows you to pay securely using your PayPal balance or linked credit/debit card.

8. Do you charge sales tax?

No, Gorgeoustch does not charge sales tax on any orders. The price listed on the product page is the final price you'll pay.

9. How do I place an order?

To place an order:

Browse our products and add desired items to your cart.

Proceed to checkout.

Enter your shipping information.

Select PayPal as your payment method.

Review your order and confirm payment through PayPal.

You will receive an order confirmation email with tracking information once your order has been processed.

10. Can I cancel or modify my order?

You may cancel or modify your order within 24 hours of placing it, provided it has not yet been shipped. Contact our customer service team immediately to request a cancellation or modification.

Shipping and Delivery

11. What are your shipping options and rates?

We offer free shipping on orders within the contiguous United States.

12. How long will it take to receive my order?

Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days and shipped via standard shipping, which usually takes 3-5 business days. You will receive a tracking number via email once your order has shipped.

13. Do you ship internationally?

At this time, we only ship to addresses within the United States.

Returns and Warranty

14. What is your return policy?

We offer a 30-day return policy on all unused and undamaged items. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange. Please see our Return Policy page for detailed instructions.

15. How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return shipping label and instructions on how to send the item back.

16. What is your warranty policy?

Gorgeoustch products are covered by a limited warranty against defects in materials and workmanship. The warranty period varies by product:

Bike Helmets: 1 year

Bike Lights: 1 years

Bike Pumps: 1 year

Please see our Warranty Policy page for complete details and exclusions.

17. What if my product arrives damaged?

If your product arrives damaged, please contact us within 48 hours of receiving the order with photos of the damage. We will work with you to resolve the issue, which may include a replacement or refund.

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